AFTER-SALES
Warranty & Returns
Warranty coverage, duration and the available remedy can vary by product, model and order agreement. For B2B orders, the applicable terms should be confirmed in the quotation, proforma invoice or other agreed sales document.
Before requesting servicePlease provide the order reference, product model or serial number, a description of the issue, and clear photos or video where possible. This helps our team identify the fastest next step.
How support is handledWe normally begin with remote troubleshooting. Depending on the confirmed cause and agreed warranty terms, the next step may involve parts guidance, repair coordination, replacement support or another mutually agreed solution.
ReturnsPlease contact YGH and receive return instructions before sending products back. Unapproved returns can create customs, freight and receiving problems.
Coverage considerationsDamage related to misuse, incorrect installation, unsuitable power supply, unauthorized modification or repair, physical impact, lightning or surge events, or operation outside the product specification may fall outside warranty coverage.
Important: Return freight, replacement freight and other logistics responsibility are confirmed case by case according to the order terms and the verified issue.
GLOBAL FULFILLMENT
Shipping & Delivery
YGH supports international order coordination for samples, distributor orders and project shipments. The most suitable shipping method depends on destination, shipment size, urgency and the commercial terms agreed for the order.
Shipping optionsDepending on the destination and order, shipment may be arranged by express courier, air freight, sea freight, or through the buyer's nominated freight forwarder.
Freight & transit timeFreight charges and transit times are quoted or confirmed case by case. Estimated transit times are not guaranteed delivery dates and can be affected by carriers, customs, weather and local conditions.
Production & dispatchLead time is confirmed after the model, specification, quantity, customization, payment status and logistics plan are clear. OEM/ODM orders may require additional preparation time.
Customs & destination chargesImport duties, taxes, customs clearance and destination charges depend on the destination and the agreed shipping or trade terms. These responsibilities should be confirmed before shipment.
To avoid delays: Please provide accurate consignee name, delivery address, phone/email and any tax, customs or importer information required for your destination.
REMOTE ASSISTANCE
Technical Support
Our team can assist with product selection, basic configuration and troubleshooting for CCTV projects before and after purchase. Support is handled according to the product, project details and available technical information.
Product & project matchingShare your application, environment, viewing distance, network conditions and key requirements so we can help identify a suitable camera, NVR or system configuration.
Configuration supportWe can assist with common setup topics such as IP camera and NVR pairing, network configuration, recording settings, remote access and related software guidance.
4G compatibility4G frequency bands, SIM requirements and carrier compatibility vary by country and operator. Please provide the destination country and mobile operator before ordering a 4G model.
For faster troubleshootingPlease send the exact model, firmware or software version where available, network topology or connection details, screenshots, error messages, and short photos or videos showing the problem.
Response timing: Support response times can vary by time zone, issue complexity and whether additional engineering review is needed.
ORDER CONFIRMATION
Payment Security
Payment arrangements depend on whether the order is placed through the online store or handled as a quoted B2B transaction. Customers should always verify the final order and payment details before sending funds.
Online checkoutFor online orders, use the payment methods displayed in the Shopify checkout for your order and location. Available methods can vary.
B2B quotations & PIFor distributor, OEM/ODM and project orders, the agreed product, quantity, price, payment method and payment terms should be confirmed in the quotation or proforma invoice before payment.
Verify bank detailsIf paying by bank transfer, verify the beneficiary and account details through a confirmed YGH communication channel. Be especially cautious if you receive a message claiming that bank details have changed.
Keep order recordsRetain your quotation, PI, payment confirmation and relevant communication. These records help both sides confirm the agreed commercial terms and resolve questions efficiently.
Anti-fraud reminder: If payment instructions look unusual or differ from previously confirmed information, stop and verify them with our team before making payment.
QUICK ANSWERS
Frequently Asked Questions
Do you support distributors, installers and project buyers?
Yes. YGH works with B2B customers on product selection, quotations, project matching, OEM/ODM requirements and order coordination.
Can you help me choose the right CCTV model?
Yes. Send your country, application, installation environment, required quantity and key specifications. For a project, information such as viewing distance, network conditions and recording requirements is also helpful.
Can you provide OEM / ODM branding?
OEM/ODM support is available for suitable orders. Branding, packaging, specifications, quantity requirements and lead time should be confirmed with the sales team for the specific project.
Will a 4G camera work with every SIM card and in every country?
Not necessarily. Supported frequency bands and SIM/operator compatibility vary by model, country and carrier. Please send your country and mobile operator before ordering so compatibility can be checked.
Are warranty and shipping terms the same for every order?
No. Coverage, shipping method, freight, delivery estimates and related responsibilities can vary by model, destination, order size and agreed commercial terms.
What should I send when requesting a quotation or technical support?
For a quotation: country, required models or application, estimated quantity and any OEM/ODM needs. For technical support: order reference, model, issue description, software/firmware information where available, and clear screenshots, photos or video.
Need help with an order or project?Send us your country, model requirements and quantity, or describe the technical issue you need help with.
Contact YGH Support